Providing Constructive Criticism

Whether you are doling out constructive criticism or the recipient of this ever important feedback, the delivery of this crucial information can be awkward at best. I read an article by Stephen Marsh who turned me on to Jack Welch’s book Winning and I highly recommend this resource if you value promoting candor in your organization.

According to Welch, feedback must be delivered in a way that is clear, direct, and timely. When a situation or conflict arises, you should address it immediately since letting it fester will only complicate matters and compromise productivity and harmony in the organization.

It sounds simple, but committing to candid and 100% honest feedback in an organization takes guts, courage, and self confidence. But, if these conversations are direct, professional and intended for the long term success of the company and the individuals, then Welch says it’s completely worthwhile.

So how do you initiate these conversations without unleashing a meltdown of emotional angst? Here are some of Jack Welch’s tips for providing constructive criticism and specifically, how to start the conversation.

  • Schedule an off site meeting. Take the opportunity to literally step outside of the workplace and the daily routine. Go to a coffee shop or neutral location to get a fresh perspective on the matter at hand. It will also insure privacy and confidentiality in the conversation.
  • Communicate and prepare. The only way to deliver difficult information is to take time and prepare and if the message is targeted at a specific individual, be clear about the purpose of the meeting and give them time to prepare as well. This is not the time for a surprise meeting – that will only make your employee defensive and less likely to absorb your message. Candid comments tend to freak people out, according to Welch so give your employee time to submit a written self-evaluation in advance so they feel prepared for the session. Any performance review should be more than a verbal report card; it should be a discussion about how to improve individual performance as well as the company at large.
  • Create a true dialogue. It’s not just about what the employee is lacking, or what they do well. Give your colleague an opportunity to share candid feedback about your management skills and style.
  • Focus on the future. An effective leader must be self aware in a performance review. If your employee missed a goal, don’t spend your time dwelling on that; focus more on future strategies for improvement to be solution oriented.

Striking the right balance is the objective so you can share frequent constructive criticism beyond the standard performance reviews but be wary of crossing the line to micromanager. Learning how to build a culture of constructive criticism takes time and effort. Keep in mind, sharing positive feedback and reinforcement is just as important as identifying places for improvement. The goal is to build self confidence and empower your team with a candid environment that goes both ways. Because sometimes the manager needs a little constructive feedback as well!

Are You a Multiplier or a Diminisher?

From academia and the non-profit arena to the corporate world-of-work, I have many clients who complain about bosses who are ineffective leaders. Are their leaders intelligent and talented people? Yes. But, are they able to lead a team, motivate others, and empower success in their colleagues? No!

I have come to believe that while some leaders are born, most are developed and our current professional marketplace does not place enough emphasis on training effective leaders. This leads to discontent amongst the troops and ultimately low morale and low productivity. There are some enlightened organizations that train from within but I wish it was part of every organization’s professional development curriculum.

Liz Wiseman, worked at Oracle for 17+ years and considers herself a genius watcher. She was the VP responsible for the company’s global talent development strategy and ran the Oracle Corporate University. Her book: Multipliers: How the Best Leaders Make Everyone Smarter teaches valuable lessons for current and aspiring leaders.

During Wiseman’s 17+ year leadership watching and developing experience at Oracle, she discovered that some leaders drain intelligence and the capabilities of the people around them. Their focus on their own intelligence and their narcissistic need to be the smartest person in the room had a diminishing effect on everyone else around them. For them to look smart other people had to look dumb or incompetent and in turn, the Diminishers created a vacuum suck of all the creative energy in a room. Meeting times were doubled and other people’s ideas suffocated and died in their presence. From these so called leaders, intelligence only flowed one way – from them to others.

The Multipliers, on the other hand used their leadership intelligence in a much different way. They used their intelligence to amplify the capabilities of others on their team. People got smarter and better in their presence and ideas flowed freely and challenges were overcome. When these leaders walked into a room the energy level went up on the team and difficult problems were solved because every team member had a say and was involved.

So why do some leaders boost the mental IQ in a room and others suck the mental life out of their employees? The Multipliers bring out the intelligence in others by building collective and viral genius in an organization.

Wiseman identified 5 disciplines of Multipliers:

  1. The Talent Magnet: Attract and optimize talent
  2. The Liberator: Require people’s best thinking
  3. The Challenger: Extend challenges
  4. The Debate Maker: Debate decisions
  5. The Investor: Instill accountability

By extracting people’s full capability, Multipliers get twice the resources from people than do the Diminishers. Wiseman shared a success story about Bill Campbell, former CEO of Intuit who fully admits that he is a recovered Diminisher. A courageous team member called him on his micro managing, intelligence draining leadership style and pleaded for him to give the team space to create ideas and solve problems. It was a hard lesson for Campbell to learn but in the long run it gave him the insight he needed to become a more effective leader.

He now subscribes to the philosophy of creating brilliance in others on his team by empowering them to succeed. This is a difficult lesson for many of today’s unsuccessful leaders who don’t have the professional development resources to learn to become Multipliers. Others don’t have courageous team members to call them out on being ineffective leaders so they continue to diminish and dysfunctional teams plod along.

If confronting your diminishing leader is not within your comfort zone, or you fear job security, perhaps a mysterious copy of Liz Wiseman’s great book in an office mailbox will plant the seed anonymously. Are you a Multiplier or a Diminisher?

Susan Vernicek, Magazine Creator

A twenty-something native New Jersey girl, Susan Vernicek put her Fine Arts degree with a dual focus in Graphic Design and Photography to use working in the graphics department of a medical company. While she enjoyed her job she still had a percolating entrepreneurial spirit within her that needed to be released. The two driving forces in her life from a young age have been to run her own business and to have a positive influence on others. The end result of sticking with that focus and owning her passion was the creation of S&J Identity, Inc. – a unique and empowering, online magazine created to help women accept, appreciate and achieve. [Read more...]