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	<title>Caroline Dowd-Higgins &#187; emotional intelligence</title>
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	<link>http://carolinedowdhiggins.com</link>
	<description>Career Coach • Author • Speaker</description>
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		<title>Making Your Way to The Top</title>
		<link>http://carolinedowdhiggins.com/2011/11/making-your-way-to-the-top/</link>
		<comments>http://carolinedowdhiggins.com/2011/11/making-your-way-to-the-top/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 22:29:37 +0000</pubDate>
		<dc:creator>Caroline Dowd-Higgins</dc:creator>
				<category><![CDATA[Career Wisdom]]></category>
		<category><![CDATA[agility]]></category>
		<category><![CDATA[capacity]]></category>
		<category><![CDATA[courage]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[flexibility]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[leadership abilities]]></category>
		<category><![CDATA[making your way to the top]]></category>
		<category><![CDATA[mindset]]></category>
		<category><![CDATA[paradigm shift]]></category>
		<category><![CDATA[potential]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[upward mobility]]></category>

		<guid isPermaLink="false">http://carolinedowdhiggins.com/?p=2775</guid>
		<description><![CDATA[Even though numerous research studies have shown that having more women seated at the decision-making tables improves bottom line profitability for an organization, women sit at the helm of only 12 Fortune 500 companies. Margie Warrell wrote a compelling piece in Forbes about what women can do more of to make their way to the [...]]]></description>
			<content:encoded><![CDATA[<p><a  href="http://carolinedowdhiggins.com/wp-content/uploads/2011/09/CDH-color-profile.jpg" class="thickbox no_icon" rel="gallery-2775" title="CDH color profile"><img class="alignleft size-thumbnail wp-image-2776" style="border: 0pt none; margin: 2px;" title="CDH color profile" src="http://carolinedowdhiggins.com/wp-content/uploads/2011/09/CDH-color-profile-e1316978128319-150x150.jpg" alt="" width="100" height="100" /></a>Even though numerous research studies have shown that having more women seated at the decision-making tables improves bottom line profitability for an organization, women sit at the helm of only 12 Fortune 500 companies.</p>
<p>Margie Warrell wrote a compelling piece in <em>Forbes</em> about what women can do more of to make their way to the top executive posts. While men are promoted on potential, women are promoted on performance historically. Men have more role models (other men) and women have very few female executives in leadership roles to seek out as <a  href="http://carolinedowdhiggins.com/?s=sponsors&#038;x=33&#038;y=7">sponsors and mentors</a>. Some companies are making progress with family-friendly facilities and flexibility but women still play the most active role in child rearing so barriers often reflect making choices between family and career when men rarely have to choose between the two.</p>
<p>Warrell offers 3 crucial paradigm shifts for upwardly mobile career women to consider:</p>
<p><strong>Mindset</strong>: a fundamental shift into a leader mindset. How we see ourselves determines how others see us. Create a vision that includes the type of impact you want to make incrementally from 5 years to 25 years and set your compass to move forward.</p>
<p><strong>Capacity</strong>: intentionally cultivating habits that build resilience and grow leadership capacity. The higher you climb as a leader, the weightier your demands. Add to the <em>do more with less </em>by being more intentional about doing things inside your control so you can better respond to those which aren’t. Build upon your physical, mental, emotional, and spiritual resilience, and stamina to respond with greater agility and flexibility.</p>
<p><strong>Courage</strong>: a willingness to step into conversations with greater candor and boldness. Women are naturally strong in the dimensions of emotional intelligence – a strong predictor of <a  href="http://carolinedowdhiggins.com/?s=leadership&#038;x=14&#038;y=21">leadership success</a>. Be courageous in your conversations. Make bold requests, speak candidly, and learn to say no.</p>
<p>Women do make great leaders and as so aptly put by Margie Warrell, women who rise to the ranks of power will not be changed by that power but will instead change the nature of it.</p>
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		<item>
		<title>Are You Tapping Into Your Emotional Intelligence?</title>
		<link>http://carolinedowdhiggins.com/2010/07/are-you-tapping-into-your-emotional-intelligence/</link>
		<comments>http://carolinedowdhiggins.com/2010/07/are-you-tapping-into-your-emotional-intelligence/#comments</comments>
		<pubDate>Mon, 12 Jul 2010 12:31:52 +0000</pubDate>
		<dc:creator>Caroline Dowd-Higgins</dc:creator>
				<category><![CDATA[Career Wisdom]]></category>
		<category><![CDATA[clarity]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[engaging others]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[multi-cultural workplace]]></category>
		<category><![CDATA[validation]]></category>

		<guid isPermaLink="false">http://carolinedowdhiggins.com/?p=1046</guid>
		<description><![CDATA[Emotional Intelligence (EI) describes the  ability to identify, assess, manage and control the emotions of one&#8217;s self, of others, and of groups. In addition to having a cadre of transferable skills relevant to a particular career field, employers are looking for candidates with sound emotional intelligence when hiring. Emotional Intelligence helps us connect and communicate with colleagues [...]]]></description>
			<content:encoded><![CDATA[<p><a  href="http://carolinedowdhiggins.com/wp-content/uploads/2010/06/web-web-1.jpg" class="thickbox no_icon" rel="gallery-1046" title="web-web-1"><img class="alignleft size-thumbnail wp-image-1049" style="margin: 2px; border: 0px;" title="web-web-1" src="http://carolinedowdhiggins.com/wp-content/uploads/2010/06/web-web-1-e1277329871338-150x150.jpg" alt="" width="100" height="100" /></a>Emotional Intelligence (EI) describes the  ability to identify, assess, manage and control the emotions of one&#8217;s self, of others, and of groups. In addition to having a cadre of transferable skills relevant to a particular career field, employers are looking for candidates with sound emotional intelligence when hiring.</p>
<p>Emotional Intelligence helps us connect and communicate with colleagues on a deeper level. In this very global world-of-work, EI helps us create stronger multi-cultural relationships and celebrate differences by allowing distinctive points of view to be valued.</p>
<p>Typically, people fee confident about their own reality but the key to Emotional Intelligence is to help others to be heard so their reality is honored. The cues for EI are relayed through body language as well as verbal and written communication. A savvy emotionally intelligent person is able to pick up on feelings or emotions hidden beneath the words and use that awareness to build stronger professional relationships in the workplace.</p>
<p>Here are some tips to help polish your Emotional Intelligence skills:</p>
<ul>
<li>Instead of focusing on yourself at work, shift the focus of engagement to others.</li>
<li>Practice active listening and connect with your eyes, ears, and heart to what a person is saying.</li>
<li>Slow down and really focus on the person you are interacting with.</li>
<li>Notice body language and become aware of another person’s comfort zone posture.</li>
<li>Utilize validating language instead of always questioning or probing.</li>
<li>Authenticate what they have said without judgment.</li>
<li>Be in the moment and maximize the way you engage with others.</li>
<li>If you sense frustration or heightened emotions, repeat back to them what you have heard to establish clarity.</li>
<li>Respond to others the way you would want them to respond to you.</li>
</ul>
<p>Awareness is half the battle with Emotional Intelligence. Experiment with your Emotional Intelligence IQ and note your consciousness and responsiveness with colleagues in a given day. If you feel the need to make adjustments, do so incrementally and begin to listen more actively to plan your strategy. Mastering EI is an investment in building, maintaining, and stewarding your professional relationships.</p>
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		<title>Lessons About Soft Skills from Peggy Klaus</title>
		<link>http://carolinedowdhiggins.com/2010/02/lessons-about-soft-skills-from-peggy-klaus/</link>
		<comments>http://carolinedowdhiggins.com/2010/02/lessons-about-soft-skills-from-peggy-klaus/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 13:40:24 +0000</pubDate>
		<dc:creator>Caroline Dowd-Higgins</dc:creator>
				<category><![CDATA[Career Wisdom]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[Peggy Klaus]]></category>
		<category><![CDATA[soft skills]]></category>

		<guid isPermaLink="false">http://carolinedowdhiggins.com/?p=364</guid>
		<description><![CDATA[My last entry discussed the importance of recognizing your unique skill set, so I want to take a moment to highlight adaptive skills often referred to as soft skills or emotional intelligence competencies. Peggy Klaus, a nationally acclaimed Fortune 500 communication and leadership coach is a friend and mentor of mine and I am a [...]]]></description>
			<content:encoded><![CDATA[<p>My last entry discussed the importance of recognizing your unique skill set, so I want to take a moment to highlight adaptive skills often referred to as <em>soft skills</em> or <em>emotional intelligence competencies</em>. Peggy Klaus, a nationally acclaimed Fortune 500 communication and leadership coach is a friend and mentor of mine and I am a big fan of her book: <strong>The Hard Truth about Soft Skills: Workplace Lessons Smart People Wish They’d Learned Sooner </strong>(Collins, February 2008, paperback).</p>
<p>Quite often people brush off the soft skills as the touchy feely people skills that serious professionals don’t need. Nothing could be farther from the truth! The soft skills include abilities and traits such as self-awareness, initiative, time management, empathy, political astuteness, integrity and many more.</p>
<p>Straight from Peggy – here are some of the top soft skills lessons she teaches in her book:</p>
<ul>
<li>Knowing yourself is as important as knowing how to do the job.</li>
<li>Learn when to stick and when to shift or the details will hang you.</li>
<li>Your procrastination is trying to tell you something.</li>
<li>Get smart about asking dumb questions.</li>
<li>You don’t need to be everyone’s best friend—that’s what dogs are for.</li>
<li>Know where to draw the line between self-improvement and self-destruction.</li>
<li>When it comes to gossip, learn the art of deflection.</li>
<li>Keep your visibility when you’re not face-to-face.</li>
<li>Don’t take it personally.</li>
<li>Stop stereotypes from sinking you.</li>
<li>You’re the boss, stupid, that’s why they hang on your every word.</li>
<li>Get out of your own way.</li>
</ul>
<p>I have bookshelves and files full of favorite resources that I will share with you to empower your journey of career success and satisfaction. Peggy’s book is a staple that I recommend to all my students and private clients. <a  href="http://www.bettersoftskills.com">www.bettersoftskills.com</a> Enjoy!</p>
<p><strong> </strong></p>
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